Support

Download Product Sheet

For information how the platform works please check at azonmobile.com/help.

You can also ask a question at community.azonmobile.com.

To raise a support ticket please go at support.azonmobile.com.

To report a bug please go here.

	Basic	Standard	Advanced	Agency	Enterprise
Hours of coverage	N/A	10AM – 10PM EET (3AM – 3PM EST)	10AM – 10PM EET (3AM – 3PM EST)	10AM – 10PM EET (3AM – 3PM EST)	10AM – 10PM EET (3AM – 3PM EST)
Response time during hours of coverage	N/A	4 hours	4 hours	2 hours	1 hour
Support channel	*Community Support	ticket system, email & chat	ticket system, email & chat	ticket system, email & chat	ticket system, email, chat & phone
Number of cases	N/A	3	10	unlimited	unlimited
Dedicated contact	N/A	no	no	yes	yes

EET - East European Time (GMT + 2 hours)

EST - Eastern Standard Time (GMT - 5hours)

* complementary support may be available over the ticket system and email but not guaranteed.