Support
For information how the platform works please check at azonmobile.com/help.
You can also ask a question at community.azonmobile.com.
To raise a support ticket please go at support.azonmobile.com.
To report a bug please go here.
Basic | Standard | Advanced | Agency | Enterprise | |
---|---|---|---|---|---|
Hours of coverage | N/A | 10AM – 10PM EET (3AM – 3PM EST) | 10AM – 10PM EET (3AM – 3PM EST) | 10AM – 10PM EET (3AM – 3PM EST) | 10AM – 10PM EET (3AM – 3PM EST) |
Response time during hours of coverage | N/A | 4 hours | 4 hours | 2 hours | 1 hour |
Support channel | *Community Support | ticket system, email & chat | ticket system, email & chat | ticket system, email & chat | ticket system, email, chat & phone |
Number of cases | N/A | 3 | 10 | unlimited | unlimited |
Dedicated contact | N/A | no | no | yes | yes |
EET - East European Time (GMT + 2 hours)
EST - Eastern Standard Time (GMT - 5hours)
* complementary support may be available over the ticket system and email but not guaranteed.