Support

For information how the platform works please check at azonmobile.com/help.

You can also ask a question at community.azonmobile.com.

To raise a support ticket please go at support.azonmobile.com.

To report a bug please go here.

  Basic Standard Advanced Agency Enterprise
Hours of coverage N/A 10AM – 10PM EET (3AM – 3PM EST) 10AM – 10PM EET (3AM – 3PM EST) 10AM – 10PM EET (3AM – 3PM EST) 10AM – 10PM EET (3AM – 3PM EST)
Response time during hours of coverage N/A 4 hours 4 hours 2 hours 1 hour
Support channel *Community Support ticket system, email & chat ticket system, email & chat ticket system, email & chat ticket system, email, chat & phone
Number of cases N/A 3 10 unlimited unlimited
Dedicated contact N/A no no yes yes

EET - East European Time (GMT + 2 hours)

EST - Eastern Standard Time (GMT - 5hours)

* complementary support may be available over the ticket system and email but not guaranteed.